{"id":9513,"date":"2017-07-25T10:44:40","date_gmt":"2017-07-25T08:44:40","guid":{"rendered":"http:\/\/hotelpatriot.sk\/reklamacny-poriadok\/"},"modified":"2024-08-22T12:08:15","modified_gmt":"2024-08-22T10:08:15","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/hotelpatriot.sk\/en\/reklamacny-poriadok\/","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"

Z\u00e1kladn\u00e9 ustanovenia<\/h2>\r\nPoskytovanie slu\u017eieb sa riadi ustanoveniami \u010dasti VIII. Ob\u010dianskeho z\u00e1konn\u00edka \u010d.40\/1964 Zb. v znen\u00ed neskor\u0161\u00edch zmien a doplnkov, ktor\u00e9 ich menia a dop\u013a\u0148aj\u00fa a predpisov vydan\u00fdch jeho realiz\u00e1ciou.\r\n

Pr\u00e1vo z\u00e1kazn\u00edka na reklam\u00e1ciu<\/h3>\r\nV pr\u00edpade, ak s\u00fa z\u00e1kazn\u00edkovi v niektorej z prev\u00e1dzok Hotela Patriot*** poskytnut\u00e9 slu\u017eby ni\u017e\u0161ej kvality alebo ni\u017e\u0161ieho rozsahu ako to bolo vopred dohodnut\u00e9 alebo ako je to obvykl\u00e9, vznik\u00e1 z\u00e1kazn\u00edkovi pr\u00e1vo na reklam\u00e1ciu.\r\n

Uplatnenie reklam\u00e1cie<\/h3>\r\nAk z\u00e1kazn\u00edk zist\u00ed d\u00f4vody v skuto\u010dnosti, ktor\u00e9 m\u00f4\u017eu by\u0165 predmetom reklam\u00e1cie, je povinn\u00fd upltani\u0165 pr\u00edpadn\u00fa reklam\u00e1ciu ihne\u010f bez zbyto\u010dn\u00e9ho odkladu u prev\u00e1dzkara Hotela Patriot*** alebo inej zodpovednej osoby.\r\n\r\nV z\u00e1ujme r\u00fdchleho priebehu reklama\u010dn\u00e9ho vybavenia je \u00fa\u010deln\u00e9, aby z\u00e1kazn\u00edk pri uplat\u0148ovan\u00ed reklam\u00e1cie predlo\u017eil doklady o poskytovan\u00ed slu\u017eieb (k\u00f3pia objedn\u00e1vky, fakt\u00fara, \u00fa\u010det, …) pokia\u013e m\u00e1 tak\u00fdto doklad k dispoz\u00edcii. Ak to povaha reklamovanej slu\u017eby vy\u017eaduje, je potrebn\u00e9 aby z\u00e1kazn\u00edk pri uplat\u0148ovan\u00ed reklam\u00e1cie identifikoval aj slu\u017ebu, ktorej chybu vyt\u00fdka.\r\n\r\nPrev\u00e1dzkar alebo in\u00e1 zodpovedn\u00e1 osoba zap\u00ed\u0161e reklam\u00e1ciu z\u00e1kazn\u00edka do reklama\u010dn\u00e9ho protokolu s uveden\u00edm objekt\u00edvnych okolnost\u00ed reklam\u00e1cie. Prev\u00e1dzkar alebo in\u00e1 poveren\u00e1 osoba je povinn\u00e1 po starostlivom presk\u00faman\u00ed rozhodn\u00fa\u0165 o sp\u00f4sobe vybavenia reklam\u00e1cie ihne\u010f, pr\u00edpadne v zlo\u017eitej\u0161\u00edch pr\u00edpadoch do 3 dn\u00ed. Ak toto nie je mo\u017en\u00e9, je povinn\u00fd riadite\u013e Hotela Patriot*** alebo in\u00e1 poveren\u00e1 osoba vyrozumie\u0165 z\u00e1kazn\u00edka o lehote vybavenia reklam\u00e1cie, ktor\u00e1 v\u0161ak nesmie by\u0165 dlh\u0161ia ako 30 dn\u00ed.\r\n

Chyby odstr\u00e1nite\u013en\u00e9<\/h3>\r\nNa \u00faseku ubytovac\u00edch slu\u017eieb m\u00e1 z\u00e1kazn\u00edk pr\u00e1vo na bezplatn\u00e9, riadne a v\u010dasn\u00e9 odstr\u00e1nenie nedostatkov, t.j. v\u00fdmenu alebo doplnenie drobn\u00e9ho vybavenia v rozsahu Vyhl\u00e1\u0161ky MH SR \u010d. 419\/2001 Zb.\r\n

Chyby neodstr\u00e1nite\u013en\u00e9<\/h3>\r\nV pr\u00edpade ak nie je mo\u017en\u00e9 odstr\u00e1ni\u0165 chyby technick\u00e9ho charakteru na hotelovej izbe (porucha vykurovacieho syst\u00e9mu, zl\u00fd pr\u00edtok teplej vody a pod.) a ak hotel nem\u00f4\u017ee poskytn\u00fa\u0165 z\u00e1kazn\u00edkovi in\u00e9 n\u00e1hradn\u00e9 ubytovanie a izba bude i napriek t\u00fdmto nedostatkom prenajat\u00e1, z\u00e1kazn\u00edk m\u00e1 pr\u00e1vo na:\r\n\r\nprimeran\u00fa z\u013eavu z ceny ubytovania pod\u013ea platn\u00e9ho cenn\u00edkazru\u0161enie zmluvy pred prenocovan\u00edm a vr\u00e1tenie pe\u0148az\u00ed\r\n\r\nV pr\u00edpade, \u017ee z jednostrann\u00e9ho rozhodnutia prev\u00e1dzky d\u00f4jde k z\u00e1va\u017enej zmene v ubytovan\u00ed proti potvrden\u00e9mu ubytovaniu na zmluve a z\u00e1kazn\u00edk nes\u00fahlas\u00ed s n\u00e1hradn\u00fdm ubytovan\u00edm, m\u00e1 tie\u017e pr\u00e1vo na zru\u0161enie zmluvy pred prenocovan\u00edm a vr\u00e1tenie pe\u0148az\u00ed.\r\n

Lehoty na uplatnenie reklam\u00e1ci\u00ed<\/h3>\r\nZ\u00e1kazn\u00edk je povinn\u00fd uplatni\u0165 reklam\u00e1ciu ihne\u010f, bez zbyto\u010dn\u00e9ho odkladu, inak pr\u00e1vo na reklam\u00e1ciu zanik\u00e1.\r\n

Spolu\u00fa\u010das\u0165 z\u00e1kazn\u00edka na vybavovan\u00ed reklam\u00e1cie<\/h3>\r\nZ\u00e1kazn\u00edk je povinn\u00fd osobne sa z\u00fa\u010dastni\u0165 vybavovanie reklam\u00e1cie, je povinn\u00fd poskytn\u00fa\u0165 objekt\u00edvne inform\u00e1cie t\u00fdkaj\u00face sa poskytnutej slu\u017eby.\r\n\r\nVybavenie reklam\u00e1cie spo\u010d\u00edva v bezplatnom odstr\u00e1nen\u00ed vady alebo doplnen\u00ed slu\u017eby, pr\u00edpadne poskytnutia n\u00e1hradnej slu\u017eby. Ak to nie je mo\u017en\u00e9 zrealizova\u0165, poskytne Hotel Patriot*** z\u013eavu z dohodnutej ceny pri reklamovanej slu\u017ebe, ktor\u00fa pre vadu z\u00e1kazn\u00edk nemohol \u010diasto\u010dne resp. v\u00f4bec vyu\u017ei\u0165.\r\n\r\nZ\u00e1kazn\u00edk str\u00e1ca n\u00e1rok na z\u013eavu z ceny, ak uplatn\u00ed reklam\u00e1ciu vady a\u017e po vyu\u017eit\u00ed vadn\u00fdch slu\u017eieb.\r\n\r\nZa uplatnenie bez zbyto\u010dn\u00e9ho odkladu v zahrani\u010dnom cestovnom ruchu sa pova\u017euje reklam\u00e1cia u sprievodcu alebo zodpovednej osoby pri skupin\u00e1ch, resp. jednotlivca najnesk\u00f4r do ukon\u010denia pobytu.\r\n\r\n

Alternat\u00edvne rie\u0161enie sporov – inform\u00e1cia pre spotrebite\u013eov<\/h3>\r\n

Pod\u013ea \u00a7 5 ods. 1 p\u00edsm. l) z\u00e1kona \u010d. 108\/2024 Z. z. o ochrane spotrebite\u013ea a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov spolo\u010dnos\u0165 T and B, s.r.o. t\u00fdmto spotrebite\u013eom oznamuje pou\u010denie o pr\u00e1ve spotrebite\u013ea poda\u0165 obchodn\u00edkovi \u017eiados\u0165 o n\u00e1pravu pod\u013ea osobitn\u00e9ho predpisu<\/strong> – z\u00e1kona \u010d. 391\/2015 Z. z. o alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov.<\/p>\r\n\r\n

Spotrebite\u013eskou zmluvou je ka\u017ed\u00e1 zmluva bez oh\u013eadu na pr\u00e1vnu formu, ktor\u00fa uzatv\u00e1ra obchodn\u00edk so spotrebite\u013eom. Obchodn\u00edkom je osoba, ktor\u00e1 v s\u00favislosti so spotrebite\u013eskou zmluvou, z nej vypl\u00fdvaj\u00facim z\u00e1v\u00e4zkom alebo pri obchodnej praktike kon\u00e1 v r\u00e1mci svojej podnikate\u013eskej \u010dinnosti alebo povolania, a to aj prostredn\u00edctvom inej osoby, ktor\u00e1 kon\u00e1 v jej mene alebo na jej \u00fa\u010det. Spotrebite\u013eom je fyzick\u00e1 osoba, ktor\u00e1 v s\u00favislosti so spotrebite\u013eskou zmluvou, z nej vypl\u00fdvaj\u00facim z\u00e1v\u00e4zkom alebo pri obchodnej praktike nekon\u00e1 v r\u00e1mci svojej podnikate\u013eskej \u010dinnosti alebo povolania. Alternat\u00edvnym rie\u0161en\u00edm sporu je postup subjektu alternat\u00edvneho rie\u0161enia sporov pod\u013ea z\u00e1kona, ktor\u00e9ho cie\u013eom je dosiahnutie zmierliv\u00e9ho vyrie\u0161enia sporu medzi stranami sporu.<\/p>\r\n\r\n

Spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 obchodn\u00edkovi \u017eiados\u0165 o n\u00e1pravu, ak medzi spotrebite\u013eom a obchodn\u00edkom vznikne spor z uplatnenia pr\u00e1v zo zodpovednosti za vady alebo ak sa spotrebite\u013e domnieva, \u017ee obchodn\u00edk poru\u0161il in\u00e9 pr\u00e1va spotrebite\u013ea. Spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu subjektu alternat\u00edvneho rie\u0161enia sporov, ak obchodn\u00edk na \u017eiados\u0165 o n\u00e1pravu odpovedal zamietavo alebo na \u0148u neodpovedal do 30 dn\u00ed odo d\u0148a jej odoslania. N\u00e1vrh pod\u00e1va spotrebite\u013e pr\u00edslu\u0161n\u00e9mu subjektu alternat\u00edvneho rie\u0161enia sporov; mo\u017enos\u0165 obr\u00e1ti\u0165 sa na s\u00fad t\u00fdm nie je dotknut\u00e1. Ak s\u00fa na alternat\u00edvne rie\u0161enie sporu pr\u00edslu\u0161n\u00e9 viacer\u00e9 subjekty alternat\u00edvneho rie\u0161enia sporov, pr\u00e1vo vo\u013eby, ktor\u00e9mu z nich pod\u00e1 n\u00e1vrh, m\u00e1 spotrebite\u013e.<\/p>\r\n\r\n

Subjektom alternat\u00edvneho rie\u0161enia sporov je org\u00e1n alternat\u00edvneho rie\u0161enia sporov: \u00darad pre regul\u00e1ciu sie\u0165ov\u00fdch odvetv\u00ed; \u00darad pre regul\u00e1ciu elektronick\u00fdch komunik\u00e1ci\u00ed a po\u0161tov\u00fdch slu\u017eieb; Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia; a opr\u00e1vnen\u00e1 pr\u00e1vnick\u00e1 osoba zap\u00edsan\u00e1 v zozname vedenom Ministerstvom hospod\u00e1rstva SR.<\/p>\r\n\r\n

Zoznam subjektov alternat\u00edvneho rie\u0161enia sporov a inform\u00e1cie o nich m\u00f4\u017eete n\u00e1js\u0165 na webovom s\u00eddle Ministerstva hospod\u00e1rstva SR:<\/strong> https:\/\/www.mhsr.sk\/obchod\/ochrana-spotrebitela\/alternativne-riesenie-spotrebitelskych-sporov-1\/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1?csrt=11828520039925392931<\/a>. Platforma pre rie\u0161enie sporov on-line je dostupn\u00e1 na str\u00e1nke https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/a>.<\/p>\r\n\r\nTento reklama\u010dn\u00fd poriadok nadob\u00fada platnos\u0165 1.7. 2024.","protected":false},"excerpt":{"rendered":"Z\u00e1kladn\u00e9 ustanovenia Poskytovanie slu\u017eieb sa riadi ustanoveniami \u010dasti VIII. Ob\u010dianskeho z\u00e1konn\u00edka \u010d.40\/1964 Zb. v znen\u00ed neskor\u0161\u00edch zmien a doplnkov, ktor\u00e9 ich menia a dop\u013a\u0148aj\u00fa a predpisov vydan\u00fdch jeho realiz\u00e1ciou. Pr\u00e1vo z\u00e1kazn\u00edka na reklam\u00e1ciu V pr\u00edpade, ak s\u00fa z\u00e1kazn\u00edkovi v niektorej z prev\u00e1dzok Hotela Patriot*** poskytnut\u00e9 slu\u017eby ni\u017e\u0161ej kvality alebo ni\u017e\u0161ieho rozsahu ako to bolo vopred… Read more »<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9513","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nReklama\u010dn\u00fd poriadok - Hotel Patriot*** - Hotel, ubytovanie Vranov nad Top\u013eou<\/title>\n<meta name=\"description\" content=\"Hotel Patriot*** pon\u00faka ubytovanie vysok\u00e9ho \u0161tandardu v 42 izb\u00e1ch a dvoch apartm\u00e1noch v \u0161ir\u0161om centre mesta Vranov nad Top\u013eou. S\u00fa\u010das\u0165ou hotela je re\u0161taur\u00e1cia, kaviare\u0148, bowling bar, kongresov\u00e9 centrum vhodn\u00e9 aj pre usporiadanie svadieb a fitness centrum. Hotel Patriot*** Vranov - hotel, ubytovanie.\" \/>\n<meta name=\"robots\" content=\"index, nofollow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotelpatriot.sk\/en\/reklamacny-poriadok\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklama\u010dn\u00fd poriadok - Hotel Patriot*** - Hotel, ubytovanie Vranov nad Top\u013eou\" \/>\n<meta property=\"og:description\" content=\"Hotel Patriot*** pon\u00faka ubytovanie vysok\u00e9ho \u0161tandardu v 42 izb\u00e1ch a dvoch apartm\u00e1noch v \u0161ir\u0161om centre mesta Vranov nad Top\u013eou. S\u00fa\u010das\u0165ou hotela je re\u0161taur\u00e1cia, kaviare\u0148, bowling bar, kongresov\u00e9 centrum vhodn\u00e9 aj pre usporiadanie svadieb a fitness centrum. 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